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AboutEventsTalk to usStarting January 2027, expansion adults renew every six months. Casey calls and texts your members in the evenings and on weekends, when they can actually pick.
See how Casey would reach your members due for renewal, in your state’s approved words.
HIPAA
SOC 2 Type 2
PCI DSS Level 2
State-approved scriptsCompliance calls it WFTC. Your board calls it OBBBA. Your members will just see a renewal notice, twice a year.
the renewals for your expansion adults, from January 2027.
Your call centre isn’t getting twice the people.
Hi Maria, your Medicaid renewal is due Apr 30. Reply here or call any time tonight and we’ll walk you through it.
Most expansion adults must show 80 hours a month of work, school, training or volunteering at each six-month renewal (Section 71119).
Most members who lose coverage at renewal are still eligible. The notice went to an old address, or they couldn’t get through in time. Each one is lost revenue for the plan.
Many Medicaid members work hourly jobs. They pick up in the evenings and on weekends, when most MCO call centres are closed.
The state checks its own data first. If that doesn’t renew the member, it mails a form with at least 30 days to return it, then gives at least 10 days’ notice before coverage ends. Casey’s outreach runs across that whole window, not just the last week.
An AI voice agent that calls, texts and leaves voicemails on your plan’s behalf, and holds a real conversation when the member answers.
When a member on your renewal list calls about something else, a claim, a refill, a behavioural health appointment, Co-pilot flags it to your agent in real time. An inbound call reaches the member every time. Co-pilot makes sure your team doesn’t waste it.
Co-pilot also answers from your knowledge base during the call and writes the notes afterwards, so new hires handle renewal questions like experienced agents.
Most vendors are still pitching H.R.1 readiness. Casey runs renewal outreach today for Alliance Health in North Carolina: outbound calls to members due for renewal, and Co-pilot flags on inbound calls. Every word Casey says is approved by the state first.
Members reached on time, before the renewal deadline
Voice and SMS touchpoints per member, evenings and weekends included
From kickoff to live renewal outreach
Calls handled by Casey in the last 12 months
Under CMS rules, only the state can decide whether a member is eligible or meets the work requirement. Casey never does. It tells members a renewal is coming, keeps their contact details current, explains what the state is asking for, and answers when they call.
Casey says only what your state has approved: scripts, FAQs, voicemail and SMS text. When CMS guidance changes, you update the script, not the system.
HIPAA, SOC 2 Type 2 and PCI DSS Level 2. Deploy in our cloud, your VPC or on-premises.
Pre-integrated with Five9, NICE, RingCentral, Aircall and Dialpad. Hand-offs reach your agents with full context.
Who is affected by six-month renewals?
When does it start?
Does Casey decide who is eligible?
Which channels does Casey use?
What will Casey say to our members?
How fast can we go live?
Does it work with our existing call centre?
Does this affect Medicare Advantage or D-SNP members?
