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AboutEventsTalk to usCasey is a pre-packaged Generative Voice AI suite for Payers. It is an integrated suite of an AI Voice Agent, a Co-Pilot and an Analytics app that covers the end-to-end member experience
Trusted by health plans, TPAs, MCOs and PBMs
Voicegain Casey is purpose-built for all types of Payer organizations.
Automate high-volume member and provider calls. Agents handle fewer routine calls. 100% of calls are analyzed for risks and member experience.
For Medicare & MA MCOs, Casey supports CMS Star Ratings and HEDIS score, by automating member outreach for HRAs and appointments
Augment clinical teams by automating prior authorization intake and status calls, so clinical teams spend less time answering routine status questions.
Automate routine member and provider calls. Analyze every conversation for better navigation and cost containment across self-funded plans.
Automates prescription orders and refills, prior authorization status, and billing questions. Analyze calls for compliance and member experience insights.
Automate calls for specialty dental and vision. Augment live agents with real-time AI answers to the most common coverage and benefits questions.
Casey automates all your routine member calls and provider calls — eligibility, claim status, prior authorization, coverage & benefits. Casey automates 30–40% of inbound calls so that your human agents can focus on high value calls that require empathy and care.
Casey Co-pilot augments your front-line call center staff and improves member satisfaction. Casey shares full context of AI Agent interaction, provides real-time AI suggestions by searching KB articles and plan documents, and automates note capture and follow up.
Casey records, transcribes and analyzes 100% of your interactions, giving you full QA coverage, compliance visibility and sentiment insight.
One codebase, two deployment models. The security review is usually what decides the timeline. This is how it stops being the blocker.
Fastest to production. PHI hosted by Voicegain under a BAA, on HIPAA-compliant, SOC 2 certified infrastructure.
Run Voicegain Casey in your VPC. All PHI will remain in your network.
Casey sits behind the CCaaS you already run and writes back into the payer systems you already use.
What is an AI voice agent for a healthcare payer contact center?
What types of calls can Casey handle?
How is Casey different from a traditional IVR?
How is Casey priced?
How long does it take to deploy Casey?
How does Casey deal with AI hallucinations?
"Our call center agents are the first point of contact for some of the most vulnerable Medicaid populations. Realtime guidance from Voicegain Casey means faster, more accurate answers for our most vulnerable members."
Read the full story →Routine provider calls were overwhelming our call center staff. We launched Voicegain Casey and today we automate 40% of our Claims ane Eligibility calls. This has freed up our Agents to truly engage with Members and increase our NPS.
Read the full story →